Tata Play Phone Numbers and Emails

Customer Service:

  • +911 800 208 6633
    Toll Free
  • +91 922 969 2296
    WhatsApp
  • +91 226 613 3000
  • +911 860 500 6633
  • +911 860 120 6633

Legal:

  • +91 806 623 3705
    Grievance Officer
Send Message

Tata Play Emails:

Complaints/ Feedback
Nodal Officer
Customer Service
Tokenised Card
Jobs/ Career
Legal
tataplay@neotixsolutions.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Tata Play Website:

Tata Play Help Center:

Corporate Office Address:

Tata Play Ltd.
Unit 301 to 305, 3rd Fl., Windsor Off, C.S.T. Rd., Kalina, Santacruz (East)
Mumbai, Maharashtra 400098
India

Fax:

+91-22-66133030

Tata Play Customer Service Reviews

1.4 / 5
Bad
Ajayan M Joi
I can not see all channels

I just recharged 823 rs
But it is not working and all channels are not working..after recharing 823 rs 1 month recharge we cant see any of the channels ..we are in the fond of tatasky customer care no. But i cant find any no.

Which receives my call ,i cant understand what to do ? Can you help me as soon as possible??s

Read full review
Nayan S Hew
Deduction of Visit Charges from my account for external issues
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Dear Sir/Madam;
This is Nayan Sarnot (Subscriber ID - 110685****) using Tata SKY for more than 13+ years.
Recently i faced very bad experience with Tata Sky service team.
There was sudden stoppage of Tata Sky at my home on 10th Feb late evening. I thought it was due to some issues and it may restart again.
On 11th Dec, i reached Tata sky customer care and they said that they will send technician and when i asked if its chargeable, they said yes.
Initially i was not ok with it because i thought if its external issue how i am responsible for it and why should i pay?

So i denied for the visit...(you can check for the call records...)
Still i got message saying that technican visit is scheduled, so i called customer care again and asked to cancel the visit.

(you can check call records)...
Still i got call from Tata Play representative that he is technician and based on complaint received wants the visit...
Though unwillingly , i asked him to come...
He checked and fount that no internal issue is there and he said he will check for the external issue if any and later found that there was input power issue and hence signal had gone...so he just changed the pin from one input source (with low power) to another input source (high power) which was common for entire building placed in the duct area...
Now tell me how i am resposnible to pay for the external issue? If anything would had happened with the device inside my house i can understand ...but why i should pay for the issues which was because of the Tata Play external devices...
I got call from service provider and i denied for any representative visit at my house with understanding that it was common issue and not specific for my house (though i had given entry to him...at my house number)...so my say was as it was external issue...
Then also INR 200 was deducted from my Tata Play account.
I immedilate;y raised complaint and i was assured that no deduction will be done by your senior collegues Ankit ...then also it happened ...
I completely object deduction of INR 200 from my Tata Play account considering i am not at all at fault and if any issue with input signal device for the common devices in building, and not anything to my personal device , so i urge to reverse the amount of INR 200 which has been deducted as service charge.
I again insist it was an external issue so customer should not be charged for that...anything internal ...i am ok to take its responsibility but not for the external one...
If amount is not reversed then i wish to go to next level of escalation...
Its not matter of INR 200 but being charged for which i am not responsible hence the complaint...
If no justice is being done then surely you will loose one loyal customer and may result in negative publicity for Tata Play...and atleast customers like me who trust your services will also loose faith in Tata play...
BR;
Nayan Sarnot

Read full review
Denyse Dwv
Recharge issue

What kind of customer service 24/7 who dont pick calls, make sure to fix time for picking calls in near future, this will greatly help

Read full review
Suresh A Pra
Not happy with service

Connection not working, and I am not able to connect to customer service app not customer service
+91 9229* ***96 this number does not work all wrong numbers given on the website

Read full review

Summary of Tata Play Customer Service Calls

2.8K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tata Play?

Product/ Service Question:

  • “Setupbox not working”
  • “Connection problem”
  • “For new connection hd box”

Payments and Charges Question:

  • “Recharger issues”
  • “Money debited but recharge not done”
  • “Recharge deduction”

Activation/ Cancellation Question:

  • “My setup box showing de activated”
  • “Reactivate”
  • “Activate issue”

Return/ Replace Question:

  • “I want to change my monthly recharge plan”
  • “I want to change my number”
  • “To change my plan”

Shipping and Delivery Question:

  • “Richard you done chenal not coming”
  • “Change package”
  • “For Maa chanel full sound is not coming”

Account Question:

  • “My tata play account not activated”
  • “Balance amount not showing”
  • “Blocked Netflix”

Staff Question:

  • “Service still suspended”
  • “Stop service”
  • “Customer service help”

Request for Information Question:

  • “Need assistance”
  • “How much need to recharge”
  • “Need to know recharge plans”

Refund Question:

  • “Refund money”
  • “Refund”

Cards Question:

  • “Tata play card problam setabox”

Other Question:

  • “Tata play problem”
  • “I am not able to add channel 459”
  • “Want Dish to be installed”

Compare Tata Play To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

DishTV image
56 reviews
1.6
Sky TV image
1145 reviews
2.3
Tatasky image
1483 reviews
1.8
Write a review
Do you have something to say about Tata Play? What happened? What can we help you with?
Submit review Don't show this popup